cv665 Privacy Policy

1. Introduction

This Privacy Policy governs the collection, use, storage, and disclosure of personal data by cv665 ("we", "us", "our") in connection with the operation of the online gaming and sports betting platform accessible at cv665.io (the "Platform"). This policy applies to all registered users, visitors, and any other individual whose personal data is processed by cv665 in connection with the Platform.

By accessing the Platform, creating an account, making a deposit, or using any feature of cv665, you acknowledge that you have read and understood this Privacy Policy and you consent to the data practices described herein. If you do not agree with any part of this policy, you should discontinue use of the Platform immediately.

This Privacy Policy should be read alongside the cv665 Terms and Conditions and Responsible Gaming Policy, all of which form part of the agreement between you and cv665.

2. Data Controller

For the purposes of this Privacy Policy, cv665 acts as the data controller in respect of all personal data collected from users of the Platform. As data controller, cv665 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection principles.

If you have any questions about how cv665 handles your personal data, or if you wish to exercise any of your rights as described in Section 9 of this policy, you may contact our data protection team directly at [email protected]. We endeavour to acknowledge all data-related enquiries within 2 business days and to resolve them within 14 calendar days.

3. Data We Collect

3.1 Registration and Identity Data

When you create a cv665 account, we collect the information you provide during the registration process. This typically includes your full legal name, date of birth, residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna), email address, and a Bangladesh-registered mobile number. This information is necessary to create and manage your account and to verify that you meet the minimum age requirement of 21 years.

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies of identity documents such as your National Identity Card (NID), passport, or proof of residential address. We may also collect a selfie photograph for facial verification. This data is used exclusively for the purpose of verifying your identity and preventing fraud.

3.3 Financial and Transaction Data

We collect information about your deposits and withdrawals, including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT, transaction timestamps, and the mobile number or account reference associated with each payment. We do not store full payment card numbers or mobile banking PINs on our servers.

3.4 Usage and Behavioural Data

We automatically collect information about how you use the Platform, including the games you play, bet amounts and outcomes, session duration, pages visited, features accessed, and time-zone data (Bangladesh Standard Time, UTC+6). This data is used to improve the Platform, personalise your experience, and detect unusual or fraudulent activity.

3.5 Technical and Device Data

We collect technical information from your device and browser, including your IP address, device type (mobile, desktop, or tablet), operating system, browser type and version, screen resolution, and referring URL. This data helps us optimise the Platform for the devices most commonly used by players in Bangladesh and supports our security monitoring systems.

3.6 Communications Data

If you contact our support team via live chat, email, or WhatsApp, we retain records of those communications, including the content of messages, timestamps, and any attachments provided. This data is used to resolve your enquiry and to improve our support quality.

3.7 Summary of Data Categories

4. How We Use Your Data

cv665 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your cv665 account, including processing deposits and withdrawals in BDT via bKash, Nagad, and other approved payment methods.
• Identity and Age Verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in accordance with our KYC obligations.
• Service Delivery: To provide access to casino games from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, and to sports betting markets including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures) and other events.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited activities on the Platform.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour, to enforce self-exclusion requests, and to administer deposit limit and cooling-off features as set by the user.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance via live chat, email, and WhatsApp.
• Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from authorities, and maintain records as required by our operational and compliance obligations.
• Platform Improvement: To analyse usage patterns, conduct performance testing, and improve the design and functionality of the Platform based on aggregated, anonymised data.
• Promotional Communications: Where you have consented to receive marketing communications, to send you information about bonuses, promotions, and new games. You may withdraw this consent at any time by contacting [email protected].

5. Legal Basis for Processing

cv665 processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and cv665 — i.e., to operate your account, process your transactions, and provide the gaming services you have requested.
• Legal Obligation: Processing that is required to comply with applicable legal obligations, including identity verification, record-keeping, and cooperation with law enforcement or financial intelligence bodies where required.
• Legitimate Interests: Processing carried out in pursuit of cv665's legitimate business interests, including fraud detection, security monitoring, and platform improvement, where those interests are not overridden by your fundamental privacy rights.
• Consent: Where we rely on your consent as the legal basis for processing — such as for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

cv665 does not sell, rent, or trade your personal data. We may share your personal data with third parties only in the following circumstances:

6.1 Payment Processors

We share transaction-related data with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — solely to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and data protection obligations.

6.2 Game Providers

To facilitate gameplay, limited data (such as your account identifier and session token) is shared with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers do not receive your full name, contact details, or financial information.

6.3 KYC and Identity Verification Partners

We may engage third-party KYC verification providers to assist in confirming your identity. These providers process your identity documents and verification photographs on our behalf under strict data processing agreements.

6.4 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, financial intelligence authorities, or other regulatory bodies when required to do so by applicable law, court order, or lawful regulatory request. In such cases, cv665 will disclose only the minimum information required to satisfy the legal obligation.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the cv665 business, user data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer via email or a prominent notice on the Platform.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by the cv665 Platform when you visit. They allow the Platform to recognise your device on subsequent visits, remember your preferences, and maintain your session securely.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Performance Cookies: Used to collect anonymised data on how users interact with the Platform — such as which pages are visited most frequently and whether any error messages are encountered. This data is used solely to improve Platform performance.
• Functionality Cookies: Store your preferences such as language settings, display preferences, and last-visited game category so that the Platform feels personalised to you on return visits.
• Fraud Detection Cookies: Help us identify suspicious behavioural patterns that may indicate fraudulent activity, multi-accounting, or bot usage.

7.3 Third-Party Cookies

cv665 does not permit third-party advertising networks or social media platforms to place cookies on the cv665 Platform. Any third-party scripts present on the Platform (such as those from game providers) are subject to strict controls and are limited to functionality that is strictly necessary for game delivery.

7.4 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your cv665 account and using the Platform. Instructions for managing cookies in popular browsers are available on the respective browser support pages.

8. Data Retention

cv665 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with applicable legal and regulatory retention obligations. The general retention periods applicable to different categories of data are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for statistical and analytical purposes.

9. Your Rights

As a user of the cv665 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 14 calendar days.

• Right of Access: You have the right to request a copy of the personal data that cv665 holds about you, along with information about how that data is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your Account dashboard.
• Right to Erasure: Subject to our legal retention obligations, you may request that cv665 delete your personal data. Where erasure is not possible due to legal requirements, we will inform you of the specific reason and the expected retention end date.
• Right to Restriction: You may request that cv665 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where you have provided consent for any form of data processing (such as marketing communications), you have the right to withdraw that consent at any time without affecting any processing carried out before the withdrawal.

10. Children and Minors

The cv665 Platform is strictly restricted to individuals who are 21 years of age or older. cv665 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be deleted (except where retention is required by law), and any deposited funds will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and you believe that a minor has registered an account on cv665 or provided us with their personal data, please contact us immediately at [email protected]. We will investigate and take appropriate action within 2 business days of receiving such a notification.

11. Security Measures

cv665 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and cv665 servers
• Encrypted storage for all sensitive personal and financial data at rest
• Role-based access controls ensuring that only staff with a legitimate operational need can access user data
• Regular internal and external security audits and penetration testing
• Two-factor authentication (2FA) available for all user accounts and mandatory for staff access to sensitive systems
• Automated fraud detection and anomaly monitoring systems operating 24/7
• Strict vendor due diligence processes for all third-party data processors

While cv665 takes all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. In the unlikely event of a data breach that affects your personal data, cv665 will notify you via email within a reasonable time frame and take all necessary steps to mitigate the impact.

12. Third-Party Links

The cv665 Platform does not contain links to external third-party websites in its main navigation or content areas. However, if any such links are present in game interfaces provided by third-party Game Providers, cv665 is not responsible for the privacy practices of those external sites. We encourage you to review the privacy policy of any third-party site you visit independently of the cv665 Platform.

13. Changes to This Privacy Policy

cv665 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to the way we process your personal data, we will notify you in advance via email or via a prominent notice on the Platform, clearly stating the effective date of the revised policy.

Your continued use of the cv665 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised policy, you must discontinue use of the Platform and may request account closure by contacting [email protected].

The effective date displayed at the top of this page and in the hero section above always reflects the date of the most recent revision. We recommend reviewing this policy periodically to stay informed of how your data is being handled.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way cv665 processes your personal data, please contact our support and data protection team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via your cv665 Account dashboard
• WhatsApp: +880 1700 000 000

Our support team operates in English, 24 hours a day, 7 days a week, including public holidays in Bangladesh. All data-related enquiries are handled with strict confidentiality and in accordance with this Privacy Policy.